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| We apologies regarding your baggage has been mishandled of your baggage and will do our best to trace your baggage and deliver to you as soon as possible. Passengers have to report your mishandle baggage immediately to Garuda Indonesia Representative or Handling Agent (Lost & Found Dept) to complete and signed a Property Irregularities Report (PIR) on arrival at destination. We remain you to check again your baggage identification tag number to avoid takes wrong bag before leave the airport. |
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| Whenever a Passenger report delay or missing checked baggage, please complete and signed a Property Irregularities Report (PIR), Missing Baggage Questioner Form and submit to our handling agent (Lost & Found Dept). These documents will help us to trace your delay or missing checked baggage through a Computerized Tracing System. Passenger will be informed by phone any further information. Temporary compensation or First Need Compensation (per passenger) against delay in receiving passenger’s baggage (personal effect) following rules apply: |
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| Class Of Service |
International Sector |
Domestic Sector |
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Notes:
- Temporary compensation also applies for interline passenger, (interline baggage) where Garuda Indonesia is the last carrier or participating in the carriage of the baggage.
- Temporary compensation is applicable only once on passenger’s journey (not his/her own residential place).
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| Damage checked baggage should be reported and examined at airport immediately upon arrival to our handling agent (Lost & Found Dept). Our handling agent staff will arrange repairing service and provide you assistance. The process of claim baggage to be finish in 3 days. Garuda Indonesia does not accept claim for damage (to repair and replace) if the baggage tagged with “ Limited Release Tag” and also damage resulting due to over packed or over weight is not covered (own risk) |
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Passenger states that there are items missing from a piece or piece of baggage whilst it has been in the possession of the airlines. Pilferage was reported at the time of arrival to our handling agent (Lost & Found Dept). |
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