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Passenger should make a report about mishandling baggage immediately at airport of arrival. Our handling agent (Lost & Found Dept) is responsible for tracing your baggage.
We are liaising with our colleagues in other station, to expedite the transfer of your baggage to Jakarta. Rest assured that we would regularly inform you on the status of tracing. If have any query, please do not hesitate to contact us (mishandling baggage covered CGK/JKT area) at the telephone number below: |
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Delay 1stto 5th day
Gapura Angkasa Airport Service (Lost & Found Department)
Level 1 Arrival Hall Terminal 2/E, Soekarno-Hatta Airport Jakarta
Tel: 62-21- 5506073, 5506076
Hrs 05.00 am to 10.00 pm (daily) |
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| General Claim Procedure |
Baggage claim can be initiated by reported on a Property Irregularities Report (PIR), a written claim, complaint made by telephone or in person, electronically or by fax to Garuda Indonesia Representative or our handling agent. Baggage claim can be delivered to Garuda Indonesia after tracing procedure has done with minimum tracing 5 days.
In the unlikely even that you do not received your baggage by the 6th day, please submit the following documents for processing claim:
- Claim Letter MBQ (Missing Baggage Questioner) to be completed
- The Original PIR (Property Irregularity Report) in Pink Color
- The Copy of your Identity Card (Passport/KTP/SIM)
- The Original of Passenger Ticket or Copy
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Any right to claim lost or damage baggage must be made within two (2) years of the date of the passenger’s arrival at their destination on the journey for which a claim is made.
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In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and at the latest, within 7 days from receipt; In case of delay, complaint must be made within 21 days from date the baggage was delivered.
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In case of damage to baggage moving in domestic transportation complaint must be made in writing to carrier forthwith after discovery of damage and at the latest, within 3 days from receipt; In case of delay complaint must be made within 14 days from date the baggage was delivered.
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Liability for loss, delay, or damage checked baggage is limited unless higher value is declared in advance and additional charge paid.
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For most international travel including domestic portion of international journey the liability claim baggage limit to Warsaw Convention Rules, maximum payment is USD 20/kg multiply with the weight of missing baggage or empty baggage for damage.
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For domestic travel the liability claim baggage limit to Peraturan Pemerintah Republik Indonesia (PPRI) No. 40 tahun 1995, maximum payment is Rp. 100.000/kg multiply with the weight of missing baggage or empty baggage for damage.
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| Garuda Indonesia is not liable for loss of, damage to or delay in the delivery of fragile or perishable items, keys, artwork, cameras, money, jewellery, precious metals, silverware, medicines, drug, dangerous goods, commercial goods, odd-sized articles, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples, which are included in your Checked Baggage. |
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