A passenger is considered “incapacitated”, when his / her physical condition or medical disorder (including mental illness) requires airline to give them individual attention on (enplaning/deplaning, during flight, in an emergency evacuation, during handling at airports) which is not normally extended to other passengers.
The need for individual help will become apparent when the passenger, family, or doctor makes a request or when abnormal physical or mental conditions are observed and reported by airline staff.
Arrangements for hospitals, ambulance, etc, should be made by the passenger or his physician and only after air travel arrangements have been finalized. Garuda provides special services for incapacitated passenger as bellows :
- wheel chair is especially prepared free of charge for customer on wheel chair.
Wheel chairs are available at all stations for embarking/disembarking purposes, whenever requested. They should also be made available within the airport premises before departure, during intermediate stops, after arrival, and while the passenger is awaiting connections to other flights. Passengers who take their own wheelchair with them on the trip, should always be taken to the gate, and where possible to the aircraft in their own wheelchair.
- stretcher case is especially prepared for incapacitated passenger whose sick/unhealthy customer who cannot use the standard airlines seat in a sitting or reclining position.
Sick passenger is only allowed to fly after an approval has been given by the Garuda Medical Center ( Garuda Sentra Medika ).
Further information can be obtained Garuda Sentra Medika at
Jl. Angkasa Blok B-15, Kav. 1 Kemayoran Jakarta Pusat,
Telephone 021-4241000 or Fax. 021-4243227, 4240204.
Stretcher case that occupies space equals to 6 seats is prepared for un healthy customer which will be charged 600 % (for domestic sectors) and 500 % (international sector) from Economy Normal Tariff. |
A customer who is considered unhealthy is a customer who is physically ill.
Transportation of ill passengers can be made only when final approval by the Garuda Indonesia’s physician or appointed physician has been given.
Patient who needs stretcher-case during the flight should fulfill the following conditions :
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Clear description of the Kinds of illness.
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Clear description if patient needs oxygen bottle during the flight ( on patient expense of US$100 per bottle and US$1,800 as deposit of Oxygen bottle guarantee). Customer may carry his own oxygen bottle which is approved by the appointed hospitals by Garuda or shall officially be provided by Garuda Sentra Medika.
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Formal statements from sponsorship or hospital where the patient is being treated.
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Formal Statements from sponsorship or hospital where the patient will be treated.
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Advise if patient needs ambulance on departure/arrival (on patient’s expenses).
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Statement that patient escorted by at least one nurse (recommended to be escorted by a doctor).
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Clear description of complete address at embarkation & destination.
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Clear description of patient’s date and place of birth.
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Passport number and nationality of patient are needed for those who is traveling on international flight.
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Complete a Form of Indemnity.
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It is advisable to reserve seats at least 3 days prior to flight departure.
To fulfill the above requirement demanded by Garuda Indonesia, Garuda Sentra Medika (GSM) offers the following service of :
For further information please contact
GSM, Jl. Angkasa Blok B-15 Kav 1, Kemayoran, Central Jakarta
phone 021-4241000 or Fax 021-4243227, 4240204 or click here. |
